Terms
Last updated 7 September 2026
1. The marketplace
Quickola operates an intermediary platform that helps customers post local service jobs, receive offers from independent service providers, communicate and choose whether to book. Quickola is not the service provider and does not itself perform cleaning, plumbing, handyman, moving or other work.
2. Accounts and use
Provide accurate account, job and contact information, protect your credentials and keep activity through your account lawful. Do not misuse invitations, access another account, upload unlawful material, misrepresent services or interfere with the service.
3. Independent providers
Providers are independent businesses or individuals, not Quickola employees or agents. Customers decide whether to engage a provider. Providers remain responsible for their qualifications, pricing, availability, work, tax, insurance and legal compliance. Quickola does not guarantee a provider’s availability, quality or suitability.
4. Jobs, offers and bookings
A job post is a request, not a guaranteed booking. Offers are made by providers and may be subject to clarification or availability. A booking is formed only when the relevant in-product confirmation is completed. Keep job details and access information accurate and share only what is needed.
5. Payments and marketplace fees
Quickola’s current booking flow collects only a booking fee from the customer through Stripe. During testing, the booking fee shown is £1.00; this is a temporary test configuration and is not the permanent fee policy. The provider’s quoted service price is paid directly to the provider outside Quickola, and Quickola does not collect or distribute that service price or make provider payouts in this flow. The intended future booking-fee model is 10% of the accepted quote, subject to a £5 minimum and £25 maximum, once confirmed and enabled. Payment records may be adjusted for booking-fee refunds, disputes or chargebacks. This product description requires professional legal review before launch and is not legal advice.
6. Cancellations, refunds and complaints
Follow the cancellation and refund terms shown for the booking. If a problem occurs, contact Quickola through the in-product support or contact flow so the relevant job, booking and message records can be reviewed. This support route does not remove any rights you may have against a provider, payment provider or under applicable law.
7. Reviews, safety and account action
Reviews should describe a genuine marketplace experience and must not be manipulated or abusive. Use reasonable care when arranging access, timing and services. Quickola may suspend or restrict activity where payment, fraud, safety, legal or platform-integrity concerns arise.
8. Availability, liability and rights
We work to keep Quickola available, but maintenance, provider outages, third-party services and network failures may interrupt access. You are responsible for decisions about the suitability of any provider you choose. Nothing in these terms limits a right or liability that cannot lawfully be limited.
9. Contact and changes
Questions about these terms can be sent through the Quickola contact page. We may update these terms as the marketplace develops and will communicate material changes through the platform. The legal entity name, registered address and governing-law details are not established in the current product records and require confirmation before publication as final legal terms.